Refund & Cancellation Policy

Thank you for choosing Staynora by Virtual Locus. We strive to provide transparent and fair billing practices for short-term rental hosts and property managers.

1. Subscription Cancellation

You may cancel your Staynora subscription at any time directly through your Billing Settings in the dashboard. Upon cancellation:

• Your subscription will remain active until the end of your current paid billing period.
• You will not be billed for subsequent billing cycles following the date of cancellation.
• Your account will become read-only at the end of the paid period. You can still view your data, but you cannot add or change bookings until you subscribe again.

2. Refund Eligibility

Because Staynora is a software-as-a-service offering instantaneous infrastructure provisioning, automated calendar synchronization, and digital access provisioning:

• Monthly Subscriptions: Standard monthly subscription fees are non-refundable once the billing period has commenced.
• Billing Errors: In the event of an erroneous or duplicate charge caused by technical malfunction or payment gateway processing errors, please contact our billing team within 7 days of the transaction for a full investigation and prompt refund.
• Service Outages: If our service experiences an unscheduled downtime exceeding our platform commitments, prorated service credits or partial refunds may be issued at our discretion.

3. Service Delivery

Staynora is an online software subscription. No physical goods are shipped. Access is delivered digitally: you get a working account as soon as you sign up, with a free 7-day trial. Paid property slots become active in your account once the payment is confirmed.

4. How to Request a Refund

To submit a refund inquiry or contest a charge, please email our billing team with your account email address, payment transaction ID (from Razorpay or card statement), and description of the request:

Refund requests are acknowledged within 2 business days. Approved refunds are credited back to the original payment method within 5–7 banking days via Razorpay or your acquiring bank.